Last Updated: 09/01/2024

Introduction

Tapped Digital, dba: Home Services Guide ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect and use information about you when you visit our website and use our services. By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services to you:

1. Personal Information: This includes your name, email address, phone number, and other details you provide when you fill out forms or communicate with us.

2. Usage Data: We may collect information on how you access and use our website, including your IP address, browser type, and browsing behavior.

3. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information.

***Neither the opt-in data nor consent will be shared with any third party entities, for any reason.

How We Use Your Information

We use the information we collect for various purposes, including:

1. Providing and Maintaining Our Service: To deliver the services you request and maintain the performance of our website.

2. Communication: To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

3. Improvement: To understand and analyze how you use our website, to improve our offerings.

4. Legal Compliance: To comply with legal obligations and protect our rights.

Protecting Your Information

No personal or mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to employees/contractors of Tapped Digital, dba Home Services Guide in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security of Your Information

We take reasonable measures to protect the information we collect from loss, theft, misuse, and unauthorized access. However, no method of transmission over the internet or method of electronic storage is completely secure.

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Consumer Rights

Depending on your location, you may have the following consumer rights regarding your personal information:

1. Access: You can request a copy of the personal information we hold about you.

2. Modify: You can ask us to correct inaccurate or incomplete personal information.

3. Deletion: You can request that we delete your personal information under certain circumstances.

4. Objection: You can object to the processing of your personal information in certain situations.

**Contact us directly, with a written request, to initiate any of the above mentioned consumer rights. Once an express request is received, please allow us 10 business days turnaround to submit a response or contact you back.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

- By Email: [email protected]

• - By Visiting: www.homeservicesguide.org/contact-us

• - By Mail: 7112 McGregor Loop Killeen, TX 76549

• - By Phone: (844) 624-2814

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*** Addendum: Added 09/17/2024:

SMS Communications Use Case: Communication which ensures a quality customer experience, improves business processes, and consented marketing.

Automatic Form Submission Responses:

After a customer fills out a form on our website and opts in for email/SMS communication (such as a request for a quote or a support ticket), an automatic SMS confirmation is sent. This helps validate the successful submission and provides customers with an expected response timeline, improving the user experience and showing our commitment to prompt communication.

Confirmation Messages:

Confirmation SMS messages are sent post-purchase or after the booking of services, providing customers with instant reassurance of a completed transaction. These messages typically include transaction details, expected delivery dates, and contact information, boosting customer confidence and satisfaction.

Appointment Reminders:

We utilize SMS as a primary mode of reminding customers about their upcoming appointments.Our automated system sends out messages 24, 12, and 1 hour before the scheduled appointment. The SMS includes details such as the date, time, location, and purpose of the appointment, reducing the likelihood of no-shows and late arrivals.

Direct Response:

SMS is utilized to solicit direct responses from our customers. These messages may be surveys seeking feedback on our products/services or calls to action, like participating in a contest. The ease and speed of response via SMS increase participation rates, aiding market research and customer interaction.

Invoice Links:

In the interest of paperless operations and convenience, our customers receive their invoices via SMS. The messages contain secure links directing to online invoices, simplifying the payment process. It increases the punctuality of payments and enables customers to maintain a digital record.

Direct Marketing/Promotions:

Our marketing department makes use of targeted SMS campaigns to promote special offers, new products, or seasonal sales. The messages are crafted to entice our customers, using personalized data to increase relevance. This direct marketing strategy has proven to drive sales and increase brand engagement.

Database Reactivation:

From time to time, our SMS platform is used to reactivate dormant customers in our database.Customized messages are crafted, promoting new offerings or incentives to engage inactive clients. This proactive approach helps foster client re-engagement and enhances customerRetention.

Client Support:

Our customer service department employs SMS to facilitate the swift resolution of client queries. Automated messages acknowledge the receipt of client issues, and real-time, personalized responses ensure efficient problem-solving. This tool, combined with human interaction, streamlines customer support and promotes customer loyalty.

Internal Notifications:

Our internal communication is strengthened with SMS notifications. Reminders of meetings,task deadlines, system changes, or emergencies are sent to team members' mobile devices, ensuring real-time receipt of critical information and fostering a proactive work environment.

Two Factor Authentication (2FA)

Security is reinforced through the integration of Two Factor Authentication (2FA), using SMS to deliver unique one-time codes for user identity verification during logins or transactions, thereby ensuring robust cybersecurity and customer data protection.

Note:

Every form includes an SMS disclaimer, informing customers that they may receive text messages from us. In addition, most forms contain an opt-in checkbox. Every initial SMS sent includes an easy opt-out option, so customers can withdraw their consent at any time.

Opt-in and consent to receive messaging: Where and how do users opt-in?

Website forms:

End-users can provide their consent through website forms. Involves a section on the website where the user enters their phone number and/or clicks on a checkbox to confirm their agreement to receive messages. Example: "By visiting https://www.homeservicesguide.org/, end-users can fill out a form to opt-in. This involves providing their phone number and checking a box to confirm their agreement to receive text messages from Tapped Digital, dba Home Services Guide."

Chat widget:

Appearing as a pop-up on the bottom right corner of our website, this widget can request the visitor's phone number and permission. The consent language might look something like this:Example: "In our website's chat widget, end-users may opt to receive text messages by providing their phone number and then checking a box or typing 'Yes' to signify their agreement to receive text messages from Tapped Digital, dba Home Services Guide."

Appointment Booking:

When an end-user books an appointment, they provide their contact details, including their phone number.

Example: "While booking an appointment, users can opt-in to receive sms updates. This involves entering their phone number and checking a box to confirm they wish to receive appointment reminders, updates, and promotional messages from Tapped Digital, dba Home Services Guide."

Text Message:

By texting a keyword to our specified business phone number.

Example: "Text 'JOIN' to (844) 624-2814. Upon doing so, they will receive a response confirming their subscription and providing them with an option to opt-out should they wish to discontinue receiving messages."

Email Marketing:

In email marketing campaigns, a user might provide their phone number as part of signing up for a newsletter or updates, along with their consent to receive text messages.Example: "In our email campaigns, users may opt-in to receive text messages by providing their phone number and checking a box to confirm they are willing to receive text messages from Tapped Digital, dba Home Services Guide."

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Opt-in messaging: Opt-in messaging a user will receipt upon opting in.

Welcome to Tapped Digital, dba Home Services Guide! By opting in, you have agreed to receive updates & offers from us. Visit our website at https://www.homeservicesguide.org/ for more info. Need assistance? Call us or text at (844) 624-2814. Reply YES to confirm your opt-in or STOP to unsubscribe. Data rates may apply.

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Sample messages: Messaging a user who has opted in may receive.

SAMPLE MESSAGE 1

Hi Chris, this is Dana from Home Services Guide! We've received your request for further details and are looking forward to talking with you. Data rates may apply. If you wish to cease receiving messages, reply STOP or UNSUBSCRIBE.

SAMPLE MESSAGE 2

Hello Steve, This is an automated message from Home Services Guide. Your form has been successfully submitted! One of our team members will reach out to you soon with more details.Reply HELP for help, STOP to stop receiving messages. Data rates may apply.